General Information
Q: What is Équilibre Massage & Med Spa?
A: We are a massage therapy and holistic health spa dedicated to helping you feel your best through personalized care. From therapeutic massages to holistic treatments, we’re here to support your wellness journey.
Q: How long have you been in business?
A: We’ve been transforming lives and promoting wellness for over 5 years.
Q: Where are you located?
A: We operate in an 800 sq ft space with two cozy treatment rooms, perfect for relaxation and healing. Message us for the exact address or directions!
Services
Q: What services do you offer?
A: At Équilibre Massage & Med Spa, we offer a range of personalized services designed to promote relaxation, healing, and overall well-being. Our services include:
- Équilibre Signature Massage: A fully customized massage tailored to your needs, perfect for chronic pain, injury recovery, or deep stress relief.
- Post-Op Lymphatic Drainage: A gentle technique to reduce inflammation, minimize discomfort, and support natural healing after surgery.
- Prenatal Massage: A nurturing session for expecting mothers to relieve pregnancy-related tension, swelling, and fatigue.
- The Équilibre Stretch Method: A Thai-inspired stretching and compression session to unlock joint mobility and relieve tension, performed fully clothed.
- The Équilibre Fire & Flow Cupping Method: Dynamic fire cupping combined with glide techniques and rhythmic movements to enhance circulation and melt muscle tension.
- The Alchemy of Alignment (Reiki + Massage): A deeply restorative session blending therapeutic massage and Reiki for energy alignment and clarity.
- Awaken. Alleviate. Align. (Nervous System Unwinding): A full-system reset using somatic bodywork, postural integration, and vagus nerve activation.
- Reiki Healing: A serene energy healing session to ease anxiety, release energy blocks, and restore inner peace.
- Cord Cutting Reiki Experience: An energetic release session to sever attachments and reclaim your energy.
- Emotion Code + Reiki Healing: A session to release unprocessed emotions and restore emotional flow.
- Root Reboot – Deluxe Ionic Foot Bath: A detoxifying ionic foot bath ritual with herbal soaks, paraffin wax, and reflexology.
- Healing Enhancement – Red Light Therapy: A non-invasive treatment using red wavelengths to accelerate healing, improve skin tone, and relieve muscle and joint pain.
- Massage Enhancements: Add-ons like magnesium lotion, healing salve, Eco-Fin paraffin alternatives for hands and feet, buccal intraoral release for TMJ relief, and abdominal visceral detox massage to elevate your session.
Each service is tailored to meet your individual needs, ensuring a unique and effective experience.
Appointments and Booking
Q: How can I book an appointment?
A: You can book online through Square Appointments or contact us via Facebook Messenger, text, or phone.
Q: How far in advance should I book?
A: We recommend booking 1-2 weeks in advance to secure your preferred time and therapist.
Q: What is your cancellation policy?
A: We require a 48-hour notice for cancellations. Cancellations within 24 hours or no-shows will incur a 100% fee.
Q: Do you offer same-day appointments?
A: Availability for same-day appointments is limited. Please contact us directly to check.
Q: Can I request a specific therapist?
A: Absolutely! Let us know your preference when booking, and we’ll do our best to accommodate you.
Personal and Sensitive Questions
Q: I’ve never had a massage before. What should I expect?
A: No worries! Your therapist will guide you through the process. You’ll discuss your goals for the session, and we’ll ensure you feel comfortable every step of the way. You can undress to your comfort level, and you’ll always be draped with a sheet for privacy.
Q: Will the massage hurt?
A: Massage pressure is always adjusted to your comfort level. If you’re getting deep tissue work or a specialized treatment, you might feel some intensity, but it should never be painful. Communication with your therapist is key!
Q: What if I feel self-conscious about my body?
A: We understand this concern, and we’re here to create a judgment-free, safe space for everyone. Our goal is to make you feel relaxed and cared for, no matter what. You can also stay fully clothed for certain services like The Équilibre Stretch Method.
Q: What if I get emotional or cry during a session?
A: This happens more often than you might think! Massage and energy work can release stored emotions, and it’s a natural part of the healing process. We’ll support you through it with compassion and care.
Q: Do I have to talk during the session?
A: Not at all! This is your time to relax. If you prefer silence, let your therapist know, and they’ll follow your lead.
Q: What if I fall asleep or snore during my massage?
A: That’s completely normal! Falling asleep means you’re relaxed and benefiting from the session. We take it as a compliment!
Q: Can I get a massage if I’m pregnant?
A: Yes! Our prenatal massages are specifically designed for expecting mothers to relieve tension, swelling, and fatigue. Let us know how far along you are when booking so we can tailor the session.
Q: What if I’m running late to my appointment?
A: Please let us know as soon as possible. We’ll do our best to accommodate you, but your session may be shortened to respect the next client’s time.
Q: What if I have a skin condition or scars?
A: That’s not a problem! Please let your therapist know so they can adjust the session if needed. We’re here to help you feel comfortable and cared for.
Q: What if I feel uncomfortable during the massage?
A: Your comfort is our top priority. If anything feels uncomfortable, let your therapist know immediately, and they will adjust the pressure, technique, or focus area.
Policies and Payments
Q: What forms of payment do you accept?
A: We accept credit cards, debit cards, and payments through our Square Appointments system.
Q: Do you offer gift certificates?
A: Absolutely! Gift certificates are available and make great gifts for loved ones.
Q: Do you have any promotions or discounts?
A: Follow us on Facebook to stay updated on self-care promotions and special offers.