Creating clear policies and procedures is essential for ensuring smooth operations and providing a consistent experience for clients at Equilibre Massage, LLC & Equilibre Medical Spa, LLC. Here’s a suggested outline for your policies and procedures:
Appointment Policies
- Booking Appointments:
- Appointments can be booked via our website, phone, or in-person at the spa. We recommend booking in advance to secure your preferred time.
- Cancellation Policy:
- We ask that you please reschedule or cancel at least 48 hours before the beginning of your appointment, a cancellation under 24 hours of the beginning of your appointment may be charged a cancellation fee of 100% the price of your scheduled appointment. To best serve my clients, I do require a minimum 24-hour notice via telephone text to business phone to cancel or change any appointment. Cancellations on short notice prohibit other clients from being able to fill that slot. To ensure the cancellation policy is upheld, I require a prepayment and a valid credit card to be entered and stored to book any appointment. Since the services are reserved for YOU personally, a cancellation fee will apply after a no call, no show or cancellation less than 24 hours prior to your scheduled appointment. Cancellations made with less than a 24-hour notice may be subject to a charge of 100 percent of the scheduled service for ALL Services. I thank you in advance for respecting my time and my policy. I reserve the right to refuse service to anyone in accordance with state and federal laws.
- Late Arrivals:
- Please arrive at least 10-15 minutes early to complete any necessary paperwork. Late arrivals may result in a shortened session time to respect the next client’s appointment.
Payment and Pricing
- Payment Methods:
- We accept cash, credit/debit cards, and gift certificates. Payment is due at the time of booking.
- Pricing:
- Our service pricing is available on our booking website. Prices are subject to change, and any adjustments will be communicated in advance.
- Packages:
- We offer a package of 3 services. Details are available on our booking website. Our package purchases are non-refundable, and non-transferrable.
- Retail Purchases:
- All sales are final.
Client Conduct and Etiquette
- Respectful Environment:
- We strive to maintain a peaceful and respectful environment. We ask all clients to be considerate of others during their visit.
- Health and Safety:
- Clients must disclose any medical conditions or allergies prior to their session to ensure a safe and effective treatment.
- Confidentiality:
- Client information and session details are kept confidential and will not be shared without consent.
Practitioner and Staff Policies
- Professional Conduct:
- Our practitioners adhere to the highest standards of professionalism and ethics. They are committed to providing safe and effective treatments.
- Ongoing Education:
- Our staff regularly participates in continuing education to stay updated on the latest techniques and trends in the wellness industry.
Facility Use
- Hygiene and Cleanliness:
- We maintain rigorous hygiene standards. Treatment areas and equipment are sanitized between sessions to ensure client safety.
- Personal Belongings:
- We recommend leaving valuables at home. Equilibre Massage & Med Spa is not responsible for lost or stolen items.
Privacy Policy
Effective Date: 4/19/2025
At The Ancestral Flame Co., we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website.
Information We Collect:
- Name and contact information (e.g., email address, phone number)
- Payment details (via secure third-party processors like Square or Shopify)
- Analytics and cookies (via Google Analytics or Meta Pixel)
How We Use It:
- To process orders or service bookings
- To send newsletters or updates (with your consent)
- To improve our website and offerings
Third Parties: We may share your information with trusted third parties (e.g., Mailchimp, Shopify, Square) who assist us in running our business. We never sell your personal information.
Your Rights: You can request to access, correct, or delete your data at any time. Contact us at equilibrebodywork@gmail.com for data inquiries.
Terms & Conditions / Terms of Use
By using this website, you agree to the following terms and conditions:
Intellectual Property: All content, images, logos, and digital products are the property of The Ancestral Flame Co. and may not be copied, shared, or reproduced without written permission.
User Behavior: You agree not to use this site for any unlawful or prohibited purpose.
Right to Refuse Service: We reserve the right to refuse service to anyone, at any time, for any reason.
Refund Policy:
- Digital Products: All digital downloads are final sale.
- Physical Products: Returns are accepted within 14 days of delivery if unopened and unused.
- Services: 24-hour cancellation notice required for sessions.
Modification of Terms: We reserve the right to update these terms at any time.
Disclaimers
Health & Wellness: This content is for educational purposes only and is not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a licensed medical professional.
Coaching Services: Coaching does not replace mental health services. Results vary based on individual effort, participation, and circumstances.
Essential Oils & Products: These statements have not been evaluated by the FDA. Always patch test oils and consult your doctor if pregnant, nursing, or under medical care.
Financial/Legal Guidance: Content is not a substitute for professional financial, legal, or tax advice. Please consult a qualified expert.
Intellectual Property Notice
All content on this website—including graphics, text, digital downloads, product designs, course materials, and logos—is the intellectual property of Danielle Navin or The Ancestral Flame Co. Unauthorized use is strictly prohibited.
Affiliate Disclosure
Some links on this site may be affiliate links, meaning we may earn a small commission from purchases. This helps us continue providing content and resources. We only share products we believe in and use ourselves.
Cookie Notice
This site uses cookies to enhance your browsing experience and analyze traffic. By using this site, you consent to our use of cookies.
Shipping & Return Policy (For product-based businesses)
Return & Refund Policy – Équilibre Natural Therapeutics
Due to the nature of our products, all sales are final.
We create and package our salves, oils, and natural wellness goods with care. For hygiene, safety, and quality assurance reasons, we do not accept returns or exchanges on any items once they’ve shipped.
Damages or Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at Return & Refund Policy – Équilibre Natural Therapeutics
Due to the nature of our products, all sales are final.
We create and package our salves, oils, and natural wellness goods with care. For hygiene, safety, and quality assurance reasons, we do not accept returns or exchanges on any items once they’ve shipped.
Damages or Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at Equilibrebodywork@gmail.com with your order number and photos. We’ll be happy to make it right.
Non-Returnable Items
All of our offerings—lotions, salves, oils, body care items, and ritual products—are considered personal care goods and cannot be returned. This includes:
- Custom-made or small-batch products
- Sale items
- Gift cards
European Union Customers
If your order is being shipped into the European Union, you may be entitled to a 14-day cooling-off period under EU law. This does not apply to used, opened, or custom personal care items. Please contact us directly for clarification.
Final Thought
We stand behind the quality of our creations and appreciate your understanding as we honor both product safety and the energetic integrity of every item we make.
Still have questions? Reach out to us at Return & Refund Policy – Équilibre Natural Therapeutics
Due to the nature of our products, all sales are final.
We create and package our salves, oils, and natural wellness goods with care. For hygiene, safety, and quality assurance reasons, we do not accept returns or exchanges on any items once they’ve shipped.
Damages or Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at Equilibrebodywork@gmail.com with your order number and photos. We’ll be happy to make it right.
Non-Returnable Items
All of our offerings—lotions, salves, oils, body care items, and ritual products—are considered personal care goods and cannot be returned. This includes:
- Custom-made or small-batch products
- Sale items
- Gift cards
European Union Customers
If your order is being shipped into the European Union, you may be entitled to a 14-day cooling-off period under EU law. This does not apply to used, opened, or custom personal care items. Please contact us directly for clarification.
Final Thought
We stand behind the quality of our creations and appreciate your understanding as we honor both product safety and the energetic integrity of every item we make.
Still have questions? Reach out to us at Equilibrebodywork@gmail.com—we’re happy to help.—we’re happy to help. with your order number and photos. We’ll be happy to make it right.
Non-Returnable Items
All of our offerings—lotions, salves, oils, body care items, and ritual products—are considered personal care goods and cannot be returned. This includes:
- Custom-made or small-batch products
- Sale items
- Gift cards
European Union Customers
If your order is being shipped into the European Union, you may be entitled to a 14-day cooling-off period under EU law. This does not apply to used, opened, or custom personal care items. Please contact us directly for clarification.
Final Thought
We stand behind the quality of our creations and appreciate your understanding as we honor both product safety and the energetic integrity of every item we make.
Still have questions? Reach out to us at Equilibrebodywork@gmail.com —we’re happy to help.
Contact Info:
Danielle Navin
The Ancestral Flame, Co.
Email: Equilibrebodywork@gmail.com
Phone: 712.800.0434
Address: 4242 Gordon Dr. Sioux City, IA 51106
Last updated: 4/20/2025