Équilibre Massage – Policies & Procedures
Welcome to Équilibre Massage! We are dedicated to providing you with a safe, nurturing, and transformative experience. Please take a moment to review our policies and procedures, designed to ensure clarity and mutual respect.
Code of Conduct
We create a safe, inclusive space for everyone. We ask that all clients and staff treat each other with respect and kindness at all times.
Scheduling & Appointments
- Booking: Appointments can be made online, by phone, or in person.
- Arrival: Please arrive 5-10 minutes early to allow for a smooth start.
- Late Arrivals: Sessions may be shortened to honor the next client’s time.
Payments, Cancellations & No-Shows
- Payment: Payment is due at the time of booking. Accepted forms include cash, credit card, or digital payment.
- Cancellation Policy: We ask for 48 hours or more notice when cancelling, but we require at least 24 full hours to avoid a cancellation fee.
- Cancellations made less than 24 hours in advance or no-shows will be charged the full cost of the scheduled service.
- This policy ensures that clients in need of healing can book available openings and helps protect the income of our dedicated therapists.
- Refunds: Prepaid services or packages are non-refundable but may be transferred to another person or used at a different time.
Confidentiality & Privacy
Your privacy is paramount. All client records are kept strictly confidential and secure.
Cleanliness & Sanitation
We adhere to strict hygiene protocols:
- Fresh linens for every client
- Clean, sanitized surfaces and tools
- Handwashing and sanitation between every session
Informed Consent & Boundaries
Massage therapy and energy healing sessions are collaborative and client-centered.
- We do not diagnose or prescribe.
- All services are provided within the practitioner’s scope of practice.
- Clients are encouraged to communicate preferences or concerns at any time.
Specialty Services
Some services (e.g., prenatal massage, energy healing) may have additional considerations or contraindications. We will review these with you prior to treatment to ensure safety and comfort.
Policy Updates
Équilibre Massage reviews policies annually or as needed to best serve our clients and uphold our mission of holistic care.
By booking an appointment, you agree to these policies.
We are grateful for your trust and look forward to supporting your journey to balance, relaxation, and relief.